Job Description

IndiGo is looking for eligible candidates for the profile of Cabin Crew in our Inflight Service Department.

Eligibility Criteria :

• Female Indian nationals, with Indian Passport, between 18 to 27 years of age.
• Educational Qualification: Passed 10+2 examination, from a recognized Board or University.
• Communication: Fluency and clarity of speech in both English and Hindi respectively.
• Height and Weight: Minimum of 155 CM’s, and weight proportionate to BMI.
• Appearance: Positive body language and well groomed. No tattoos should be visible while in uniform.

Requirements :

• On the assessment day, the candidate must come well prepared with complete knowledge of the eligibility criteria, cabin crew profile, and the company.
• The dress code for the interview is a half-sleeve shirt; a knee-length well fitted skirt with skin color stockings and with make up. However, candidates can take adequate precautions against any adverse weather condition.
• Candidate must carry 2 passport size photographs, soft copy along with 1 hard copy of updated resume and photocopies of 10th and 12th mark sheets from a recognized board or university, Aadhar Card, PAN Card, and Passport.
• Candidates are required to wear mask at all times. Entry will be strictly prohibited without the mask
•  Candidates are requested to download Aarogya Setu App before entering the interview venue & ensure to carry their final vaccination certificate

Responsibilities :

• Ensure to comply with all DGCA regulations and keep all the required licenses up-to-date.
• Following your agreement to your best abilities and ensure you drive all ethical practices.
• Be always medically fit and follow all your rest regulations to comply with flying duties.
• Be responsible to follow all your roster guidelines and adhere to all reporting’s on time.
• Ensuring you know all your circulations and be knowledgeable on your product & service.
• Fulfill all regulations on-time and ensure you follow all standard operating procedures.
• Comply with all Service Level Agreement and adhere to all best practices at all times.
• Attending every flight Briefing on time and be able to share all the knowledge updates.
• Reporting to Flight on time and preparing the Flight for takeoff by ensuring the Aircraft is clean and fresh. Ensuring your catering is correct and complete all your safety checks.
• You have to ensure you will keep your grooming image at its best and always look fresh.
• Always connect with your Customers with exemplary customer service standards and offer to always help and show that you care for them by being friendly. Build on creating a great environment with your positive attitude and drive our culture for each other.
• You have to ensure that you have briefed all customers on all safety and security guidelines.
• Be able to answer all queries raised by the Customers and always share the right information.
• At all times follow all guidelines and be mindful to takeover any emergencies.
• Be confident in making announcements whenever required and show confidence.
• Bring in the finest Customer delight factor, wherein you will display your passion to be people centric and above all present the best version of you in dealing with them.
• Create WOW moments for your customers and celebrate their journey together.
• Display the highest standards in handing and presenting food and beverage.
• Ensure you will follow all service guidelines and take ownership onboard to make sure all customers are served and their demands are met.
• Give particular attention to passengers with special needs (children, disabled, elders etc).
• Displaying courteous attitude and always be helpful towards your customers.
• Be able to always provide assistance to your customers’ needs on time will be your priority and also monitor the cabin during and after service.
• Monitoring the cabin throughout the flight and keep the aircraft clean at all
• times.
• Always promote the airline as a brand and share all the options available which will enhance their overall experience. Be able to sell the extra services onboard.
• Demonstrated all your safety, Security and First Aid related duties and be vigilant at all times.
• Always follow the code of conduct and ensure to practice only ethical practices at all times.
• Make note of all special request from customers and deliver the same.
• Always thank your customers before landing and bid farewell to see them again.
• After flight ensure you finish all reports and requirement’s before you sign off.