Riyadh Air, headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a new, digitally native airline, connecting the kingdom to more than 100 destinations.

Riyadh Air is seeking a Manager Cabin Crew Training & Standards to join our team.

JOB PURPOSE:

Effectively design, develop, and manage the Cabin Crew training programmes for all Riyadh Air Cabin Crew. Ensure all training content is aligned with the Guest Experience and Flight Operations vision and goals, whilst remaining fully compliant with the relevant General Authority Civil Aviation (GACA) regulatory requirements.

Support Senior Manager Cabin Crew in the recruitment, development, and day to day management of the Cabin Crew training team.

KEY ACCOUNTABILITIES:

• Responsible for the design and implementation of the training programmes for Cabin Crew, Ground and Lounge Staff. Ensure consistency and quality assurance of all training content.
• Design, develop and deliver the respective training content ensuring business vision, goals and regulatory and industry standards are ensured at all times.
• Drive consistency in training delivery whilst always ensuring operational efficiency. Promote any potential areas of improvement/innovation to maintain high levels of delivery.
• Provide open and constructive feedback to Cabin Crew Training Management team via Training Needs Analysis (TNA). This will promote the continual improvement of the existing training programmes and assist in ensuring the needs of the learners are always met.
• Assist in driving a high-performance culture within the Cabin Crew Training department, whilst promoting and engaging in a positive learning environment for all Riyadh Air Cabin Crew.
• Provide guidance, support and leadership to the Managers/FTT/PTT’s by providing feedback and coaching whilst continually demonstrating the core Riyadh Air values (FRESH).
• Ensure all course materials, equipment and facilities adhere to Occupational Safety & Health guidelines.

PROFESSIONAL EXPERIENCE:

• Minimum 5+ years of experience within an airline flight operations environment.
• Minimum 3+ years of experience in a Cabin Crew Training management function.

ACADEMIC QUALIFICATIONS:

• Minimum High School Graduate (Grade 12).
• Bachelor’s Degree or equivalent is preferred.

SKILLS

• Experience in mentoring/coaching & training.
• Experience in Curriculum & design, training delivery management.
• Excellent interpersonal skills.
• Proficient in the use of all Microsoft Office products.
• Exceptional level of written and spoken English.
• Adaptability and desire to work in an evolving/start-up environment where policies and processes are being created.
• Experience in the compilation of detailed reports and data analysis gathering would be advantageous.

COMPETENCIES:

• Drives Vision and Purpose – Paint a compelling picture of the vision and strategy that motivates others to action.
• Communicates Effectively – Developing and delivering multi-mode communication that conveys a clear understanding of unique needs of different audiences.
• Health and Safety – Applying a combination of training skills, experience, and knowledge to perform a task safely.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Building customer relationships and delivering customer centric solutions.
• Ensures Accountability – Holding oneself and others accountable for meeting commitments.
• Teamwork & Collaboration – Building partnerships and working collaboratively with others as a team to meet shared objectives.

The city that is already transforming the way we live is now redefining the way we fly.  Riyadh Air, a brand-new chapter in the sky. The new national airline that’s shaping the future of flying.