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Airline Operation Controller – Luton, United Kingdom

at TUI Group
Published 18th August 2023
Location Luton, United Kingdom
Category Operations  
Job Type Operations Controller  


At TUI, we have created a TUI Group Operations Control Centre (TOCC) which has accountability for the operational planning and 24/7 delivery and control of airline operations in the operational control window.

The Airline Operations Controller will be monitoring and coordinating the status of flights across the TUI Group fleet to ensure we are aware of where our aircraft are at all times, maintaining the highest safety standards whilst delivering the flying programme.

In  this role, you will report directly to the TOCC Operations Duty Manager to provide support and solutions when there is disruption to the normal operation, as well as liaising closely with internal colleagues within the TOCC in the Crewing, Customer and Engineering teams, and external colleagues such as our Group Operations Centre in Hannover and our service partners and providers across the TUI network.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7am – 7pm) and night (7pm – 7am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements).

**Applications close on 29th August 2023**


As an Airline Operations Controller you will:

  • Maintain a watch on weather, monitoring and advising on changes likely to affect aircraft operations. Analysing and interpreting current weather situations.
  • Focus on air traffic analysis and briefing. Have a working knowledge of Eurocontrol Network Operations Portal (NOP) and understanding of Air traffic Flow Management, slot allocation and route structure usage.
  • Remain familiar with the flights and routes flown across the group airlines to ensure you can effectively communicate with flight dispatch.
  • Consider airline cost analysis; operating and indirect costs, fuel, operations, Flight Delay / Denied Boarding Compensation, and passenger welfare in every decision you make and back this up with statistics and accurate reporting.
  • Maintain an up-to-date knowledge of airports utilised across the group airlines to ensure you can effectively evaluate airport entry requirements (night ban, noise-abatement, runway conditions).
  • Develop understanding and consideration of airport slot availability, liaising with TUI scheduling teams on a regular basis, as well as maintaining slot portfolios based on company and industry standard IATA guidelines.
  • Develop and maintain an understanding of considerations specific to the operations of each TUI airline including localised aviation infrastructure constraints, national or company regulatory differences, employee agreement parameters, customer profile and service expectations, and consider these factors and nuances in support of operational decision making.
  • Work closely with the TOCC Operations Duty Manager to ensure optimum resolution of issues arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints across all airlines.
  • Communicate programme related information with internal and external stakeholders including GOC, Crewing, Engineering and Maintenance, Customer teams, Ground Handling Agent, and service providers.


  • Experience within an airline operational environment.
  • Ability to stay calm and patient under pressure.
  • Computer literate with understanding of Microsoft applications.
  • Able to assimilate information, determine priorities and make decisions based on sound judgement.
  • Good team player.


  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.

At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel.​