The Cabin Crew Supervisor supports the Manager Inflight Services in administration and leadership of the Cabin Crew team.  You will utilise your technical skills and knowledge to support line operations and the Inflight Services department, as well as your non-technical skills to mentor, support and supervise Cabin Crew.  As part of the Cabin Crew leadership team, you will play a key role online flying supported by administration days to set the standards, culture, and expectations of Cabin Crew team.

Responsibilities

• Provide support to the Manager Inflight Services as required, and act in the role during absences.
• Coordinate and perform recruitment, induction, promotion, and development activities.
• Supervise, mentor and support cabin crew members.
• Engage, inform, and motivate staff through effective written and oral communication.
• Maintain knowledge of current regulatory and industrial requirements and upcoming changes.
• Maintain a close working relationship with regulatory post-holders to ensure adherence to regulatory requirements.
• Develop, coordinate, and maintain in-flight service standards through line surveillance.
• Provide technical expertise and input into development of manuals, policies, and procedures.
• Develop and revise departmental manuals and documentation, ensuring alignment with other stakeholders.
• In consultation with the Cabin Crew Training Supervisor, develop procedures and standards for cabin crew operations for delivery by the training team.
• Assist with catering and supplier liaison, including resolution of product quality or service issues.
• Assist Network Operations staff with roster changes and operational issues related to cabin crew.
• Ensure cabin crew rosters are prepared in a timely manner and compliant with regulatory, industrial and company rules.
• Perform cabin crew personnel administration tasks including purchase orders, invoice reconciliation, travel, payroll, leave, crew records, etc.
• Attend meetings, produce reports, and address other managerial tasks as required.
• Perform any cabin crew duties as required, including training, and checking duties if applicable.

Applicants possessing the following will be highly regarded:

• Proven experience managing performance across a large team, with the ability to motivate and influence in a team environment
• Aviation, customer, or hospitality experience
• Extensive experience in people management, including performance and absenteeism management
• Developed business acumen and commitment to service excellence
• Strong stakeholder management, communication, and interpersonal skills
• Demonstrated ability to prioritise and perform multiple tasks, highly organised with excellent time management skills
• Ability to plan and prioritise work.
• Ability to negotiate, influence and communicate effectively with internal and external stakeholders.
• Proven problem solving and decision-making skills
• Proficient in the Microsoft Office – Outlook, Word, Excel, and PowerPoint.
• Ability to develop, document and promulgate policies and procedures.
• Ability to hold an Aviation Security Identity Card (ASIC).
• Ability to hold operational cabin crew status (egg Responsible Service Alcohol, First Aid, Passport).
• Ability to obtain and maintain CASA CA0 20.11 Instructor and Certification approval

As shortlisting will commence immediately, we reserve the right to close this position earlier than stated.

Airnorth offers a range of employee benefits including discounts on travel, health insurance, gym memberships and an employee assistance program.

To apply for this position you must have the legal right to live and work in Australia and, as shortlisting will commence immediately, we reserve the right to close this position earlier than stated.

Employer questions