Overview of role:

The Intermediate Analyst, Data Center Operations, is responsible for being a technical resource within the IT Data Center Operations team, supporting the various technology systems and infrastructure that are key to delivering value to WestJet.

Being a part of an operational pod, the intermediate analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within WestJet’s Data Center and Private Cloud environments.  Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported.

The analyst will be involved in scrum methodology and will participate in estimations, planning, and delivery of sprints.  Can be asked to provide input on developing requirements and propose solutions that meet business needs.

Key deliverables / responsibilities include:

• Manage diverse operational services spread across geographically separated data centers and private clouds, including, but not limited to:
  • VMWare virtualization technologies
  • Windows and Linux operating system deployments
  • Storage platforms
  • Data protection and File Replication Services
  • Infrastructure management and optimization
  • Performance monitoring and baseline analysis
• Physical Server installation/racking/cabling
• Delivery of sprint work items identified as priority within timelines
• Involved in change, incident, problem Management tasks within product team
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within
• Ticket management, documentation of steps taken to fix or improve work items
• Knowledge management input, development of support runbooks and transition to operation process
• Support automation of anything that can reasonably be automated, including CI/CD of Infrastructure systems and services
• Requirement to be on-call
• Improvement of security posture within technology stack supported
• Participation in relevant audits if required
• Mentorship of Analyst group within the wider team

Experience and qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent combination of industry training and experience
• 5+ years of working experience within an Enterprise environment, supporting diverse IT Infrastructure platforms.
• Technical knowledge with 4+ years of experience in Windows and Red Hat Linux Server operating systems in an enterprise environment.
• 3+ years of hands-on technical working experience with the architectural and/or deployment and/or operational support of VMware vSphere Hypervisor/ESXi.
• Solid working experience with storage platforms, and excellent understanding of storage protocols including: iSCSI, FibreChannel, FCoE and NFS.
• Experience with scripting and automation skills (VMware PowerCLI, Terraform, Bash, PowerShell Puppet, and/or Ansible).
• Experience with HPE Server Hardware and HPE GreenLake considered an asset.
• Requires advanced problem-solving, interpersonal and communication skills
• Proficient in managing service components to ensure they meet business needs and performance target
• Incident and problem management skills
• Excellent time management skills, ability to manage multiple items
• Willingness to learn related technology and business process
• Ability to determine root cause from outcomes

The benefits of being a WestJetter: 

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs