Remote Tier 2 Customer Support – Private Plane Airlines
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Description
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ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support - Tier 2 background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
Are you ready to fly?
We are looking for the best of the best Tier 2 Mods to provide white-glove service and assist first-class level passengers with travel plans, before, during, and after their flights. As a member of this team, you will respond to customer inquiries via inbound calls, outbound calls, emails, and chats.
Project Hours:
4 am to 8 pm Pacific Time, 7 days a week,
half of all hours scheduled will need to be weekend work.
Hourly Rate:
To be discussed in the interview phase.
Commitment:
20 hours per week; 10 of those hours must be worked on Saturday and/or Sunday
90 days (as needed).
What We Are Looking For:
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- Phone capable agents with a very strong background in customer support, who are able to multitask across support platforms and give high-end support to first-class level passengers.
WorkSpace Requirements:
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- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
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- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport
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